Custom built
Our online ticketing systems are custom built just for you! There is multiple access levels and the tickets created gets routed to the correct people or departments.
You will have more control over a custom built Ticketing system. You will have complete control over the content and reporting, no additional controls or functions that will never be used in your business.
Why invest in a Ticketing System.
It is centralized. Having a centralized Ticketing System there is no need of hassles of keeping track of emails and spreadsheets. Work can more easily be prioritized and escalated if need be.
With the monthly reporting included, you can easily identify staff training needs. Track staff workloads and staff accountability. this can greatly contribute to their KPA
Ticketing Systems allow you to manage requests consistently and focus on solving the issues at hand with more time to spare. You will be able to correctly analyse then concerns and find the root cause of problems that may affect overall business productivity and customer satisfaction.